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3 Ways Restaurants Can Take Care of Their Waitstaff

Today is National Waitstaff Day and in honor of that we wanted to talk about 3 ways to make life easier on your staff. We all know that your waiters and waitresses are the face of your restaurant, so ensuring that they have a great work culture where everything runs efficiently, also helps ensure that your customers have a positive dining experience. 

According to The National Restaurant Association, employee turnover in the US restaurant industry was 74% in 2018. When they crunched the numbers, they estimated that restaurant owners are losing an average of around $150,000 a year due to employee turnover alone, so it’s safe to say that investing in your employees not only serves them but your business as well. After 2020 and dealing with the fallout of the pandemic, creating a positive environment for your staff is of the utmost importance — here are some ways to do that. 

Pay Your Staff Faster

Instant Card with Beyond gives your employees instant access to their tip earnings at the end of each workday. The statistics show that 81% of restaurant customers pay by credit card which means without an instant payment option, many of your waitstaff go home with only a small percentage of their actual tip earnings for the day. Instant card also makes managerial duties more efficient, as your managers don’t have to waste time with manual tip pay out, and keeps your restaurant more secure from theft by avoiding having tons of petty cash on hand. Daily tip payouts make your life easier and your employees happier — meaning lower turnover.

Set up is simple with no need for integration with your current software. Your employees just simply download the app to activate their accounts, and then they are ready to receive their tips electronically. 

Work Better, Together.

Communication is everything, so having a scheduling system in place that keeps you and your staff on the same page is an important part of creating a healthy work environment. With Beyond Employee Scheduling you can forecast your labor needs, plan employee shifts, and organize your team with intuitive workforce management software. Your employees can easily log in to view their schedules, request days off, set preferred shift times, update availability, and swap shifts with other employees. You and your managers can quickly approve or reject shift requests, making the whole process easier on everyone. Your waitstaff will always have access to the info they need, when they need it. 

You can also pull data to help make critical decisions for your business. Beyond’s software gives you actionable insights from your employee scheduling data using robust, intuitive reporting and analytics. You can create and tailor prebuilt reports or custom dashboards to manage your business goals with conditional formatting, custom metrics, clear graphs, and email or text alerts. 

Make Shifts Run Smoother

If your check out is cumbersome, it slows down the efficiency of your team as well as negatively impacts your customer’s experience. With Beyond Select, you can make payment acceptance easier for everyone. Our intuitive smart terminals allow your staff to quickly accept EMV chip, contactless, and mobile wallet transactions with minimal on-screen prompts for faster checkout and tableside payment options. Faster check is critical because it means faster table turnover for your staff which puts more money in their pockets (and yours) by the end of the day. Our system also provides quick access to functions such as tip adjustments, settlements, and print, text, or email receipts. Efficiency is a win for your staff AND your customer base. 

When you make decisions that positively impact your staff, you’re ultimately making decisions that will positively impact your overall business. Save time and money, as well as serve your staff, with more efficient restaurant management software. From online ordering to staff scheduling, let us help make life easier for you and your team.

Sources: 

National Restaurant Association

https://restaurant.org

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