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Our Service Center

When you’re running a business, stuff happens. Ensure you always have the fast, friendly client support you need.

Are you a current client?

Industry-Leading Client Support

What does superior customer service look like? 

Support Anytime

Get the help you need, when you need it from our full-time support team. We have extended hours 7 days a week with emergency support 24/7. 

People Who Care

Our professional service representatives are dedicated to taking care of our clients with the highest integrity and personalized service.

Quick Resolutions

Expect your answers faster. We pride ourselves on our knowledgeable staff, efficient systems, and reasonable call wait-times. 

"At Beyond, we don’t have a call center with long wait times and confusing automated prompts. We have a service center, where our customer support team is comprised of technical and service professionals who quickly answer your calls. We have real people who are passionate about helping our clients every day. That’s the Beyond difference."
Conan Lane
Chief Operating Officer
Net Promoter Score

Don't Take Our Word For It

We’re proud to share our November 2020 Net Promoter Score (NPS) is 50 points higher than the payments industry average. 

-10
Beyond NPS Score

NPS Client Comments:

"I have found everyone in every step of this company to be very open, friendly, kind and helpful no matter the questions or the confusions I have had.  They are prompt at responding and go above and BEYOND with customer care."
"Very friendly and knowledgeable staff. The transition was smooth, and we have had no issues."
"You are always there immediately if there is a problem... I couldn’t ask for better service."
"We have not had any problems with your product. If we have any questions, somebody is there immediately to explain. The experience has been stress free."

Our Leadership Team

Get to know the people leading the Service Center success.

Anne Gordon

Vice President of Operations​

Amy Bober

Director Client Support

Curtis Rankin

Senior Director of Operations

Vicki Guernsey

Senior Manager Product Support

Nichola Ditto

Senior Manager Learning and Development

Jeff Feldman

Senior Director Deployment

US-Based Service Center

Never wonder where your service representative is calling from. Our central support team is located in our 30,000 square foot client service center in Louisville, Kentucky. 

Beyond Promise #9

Since our first day in business, we’re proud to stand behind our commitment to the highest levels of customer service.

Exceptional Client Support

The Beyond Service Center, based in Louisville, Kentucky, provides highly effective underwriting, efficient onboarding, and personalized customer service.

Get in touch with a local Business Advocate.