Our Service Center
When you’re running a business, stuff happens. Ensure you always have the fast, friendly client support you need.
Are you a current client?
Industry-Leading Client Support
What does superior customer service look like?
Get the help you need, when you need it from our full-time support team. We have extended hours 7 days a week with emergency support 24/7.
People Who Care
Our professional service representatives are dedicated to taking care of our clients with the highest integrity and personalized service.
Expect your answers faster. We pride ourselves on our knowledgeable staff, efficient systems, and reasonable call wait-times.
Net Promoter Score
Don't Take Our Word For It
We’re proud to share our November 2020 Net Promoter Score (NPS) is 50 points higher than the payments industry average.
NPS Client Comments:
Our Leadership Team
Get to know the people leading the Service Center success.
and Product Support
Credit and Risk
US-Based Service Center
Never wonder where your service representative is calling from. Our central support team is located in our 30,000 square foot client service center in Louisville, Kentucky.
Beyond Promise #9
Since our first day in business, we’re proud to stand behind our commitment to the highest levels of customer service.
Exceptional Client Support
The Beyond Service Center, based in Louisville, Kentucky, provides highly effective underwriting, efficient onboarding, and personalized customer service.