Beyond Promises

We make our commitment to you—our valued customer—up front, with full disclosure, and no fine print. For as long as you do business with us, we will uphold these promises with the utmost integrity.

Let’s begin our partnership honorably and with a clear understanding of what you can expect from us.

  1. If we don’t provide additional value, we don’t charge additional fees.
  2. You will receive transparent billing statements with all charges and fees fully disclosed.
  3. Quality service is a top priority. Trust in our 24/7 customer support and dedicated service center.
  4. We are committed to current technology, giving you access to the latest features, functions, and security.
  5. We provide equipment of the highest caliber and durability.
  6. You have the freedom to choose the contract length most suitable to your business.
  7. You may terminate your contract at any point, without penalty.
  8. Your Beyond representative is not only a sales person, but will serve as an advocate for your business.
  9. Corporate responsibility is in our DNA. We are committed to the highest level of ethics in all business practices.
  10. We have a philanthropic mission to support education through our beneficiary, Give Something Back. Simply by being our client, you help make a difference for students who have faced economic hardship or other adversity such as foster care or the incarceration of a parent.

Additional Product Commitments

We believe in the capabilities of our suite of tools and services. Below are specific distinctions we promise to uphold for each of our products.

As a payment processing customer who fulfills contract terms, you are entitled to these additional commitments.

  • Card brand fee increases will be communicated clearly and passed through without markup. Decreases will be honored in their entirety and without exception.

  • We do not surcharge or impose bill-backs.

As a lending customer who fulfills contract terms, you are entitled to these additional commitments.

  • You will have a one-on-one loan specialist who will walk you through the entire lending process from start to finish.

  • We tailor your loan product to your business needs by pairing you with the most suitable partner from our lending network.

  • We offer flexible repayment options and are committed to finding the most convenient one for your business.

  • We are committed to protecting your personal data and information throughout the process.

As a Tend customer who fulfills contract terms, you are entitled to these additional commitments.

  • Our hardware is backed by a comprehensive three-year warranty—with optional extensions to five and seven years. If it fails you, we will replace it at no cost.

  • You shouldn’t have to pay for services you don’t use. We only charge subscription fees for POS workstations that are actively in use during a given month.

  • You don’t have to process payments with us, but if you do, we won’t hide POS system costs in payment processing fees.

  • We will provide a business class firewall with cellular internet backup to keep you in business if your land-based internet goes down.